2ndPeach is committed to a safe, respectful, and trustworthy shopping experience for every customer. If you notice anything on our website, social media, or communications that seems inappropriate, misleading, unsafe, or in violation of your rights, you can report it directly to us for review and action.
What You Can Report
You may use this page to report:
- False, misleading, or deceptive product information (price, offers, materials, or claims).
- Counterfeit, copycat, or brand-infringing products, images, or designs.
- Offensive, abusive, or inappropriate content in reviews, photos, or comments.
- Privacy, data, or security concerns related to your account or personal information.
- Any activity that appears fraudulent, unsafe, or against applicable e‑commerce or consumer protection rules.
How to Report a Violation
To help us investigate quickly, please share as many details as possible:
- Your name and email address.
- The URL or exact location of the issue on 2ndPeach (product page, blog, review, ad, email, etc.).
- A short description of the problem and why you believe it is a violation.
- Screenshots, order numbers, or any supporting documents, if available.
You can report a violation by:
- Emailing our grievance / support team at: Lizifact@gmail.com
- Using the Contact Us form and selecting “Report a Violation” as the subject.
- Writing to our Grievance Officer at the address listed in our Terms & Conditions / Contact page, if required by local law.
What Happens After You Report
- Your report is logged and initially screened by our support team for completeness.
- If needed, it is escalated to the appropriate internal team (legal, compliance, product, tech, etc.) for deeper review.
- We may contact you for clarification or additional information if required.
Where a violation is confirmed, actions may include:
- Correcting or removing inaccurate product information or images.
- Taking down inappropriate or harmful user-generated content.
- Blocking or restricting offending user accounts or seller profiles (if applicable).
- Reporting serious matters to relevant authorities as required by law.
Non-Retaliation and External Remedies
Reporting a violation will never affect your ability to shop with us, receive support, or exercise your legal rights. If you believe your consumer rights have been affected and our resolution is not satisfactory, you may also approach the appropriate consumer helpline or commission in your jurisdiction as an additional remedy.